Problem Statement You may encounter a scenario where a customer’s Loan Balance summary card displays an incorrect amount that does not match their actual payment history. This happens when a customer pays more than the required amount for a specific ...
Troubleshooting Guide: Resolving Unsynced M-Pesa C2B Transactions (Presta Pay) Issue Overview When a client makes an M-Pesa C2B payment, the transaction may occasionally fail to automatically sync or post to the Presta system. As a result, the ...
1. Issue Overview When a client account falls into arrears, the system is designed to automatically generate and dispatch a scheduled Demand Letter. However, a text-rendering engine mismatch can sometimes cause the system to fail to send these ...