How to recover missing transactions
Sometimes a customer makes a payment and it is not reflecting on their account, or generally on the system: To recover this,
Obtain the Mpesa transaction from the customer or Mpesa
Go to transactions, on the menu
Select C2B in the drop-down
Click on the Actions button which is at the top of the screen
Click recover
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Presta is an easy to use USSD enabled lending and collection platform for credit organisations including: Microfinance Institutions Credit-Only Organisations. Chamas Individual Lenders Saccos What Presta offers is a secure and reliable Loans Service ...